Payment and Shipping

All the purchases are to be paid before the shipping. VAT is not included in price. VAT is included in the final calculation if and only if your shipping address is in EC and is shown explicitly as "Taxes". If you have VAT number please inform our customer service department to exclude VAT.

We accept Visa, Mastercard and PayPal credit card. As soon as the payment is completed we’ll inform you of the time your order is shipped and provide you the tracking number.

All orders are shipped with FedEx, DHL. For more information, please contact us: +371 6616 3182 or customerservice@rumex.com

Available product lines, shipping rates and fees vary depending on the delivery address for your order and the volume of the purchase. You may receive several shipments to complete the fulfillment of your order.

RUMEX gladly offers:
• Free shipping on orders over €200 regularly within the EU.
• Free shipping on orders over €100 regularly in Latvia, Lithuania, Estonia.
• Free shipping on all orders during promo months. Follow RUMEX news to save big!

Please note:
• Free shipping is provided according to regular shipping rates and may take several days
• Fast shipping is available at extra charge and paid by customer

Please, check you parcel carefully.

We kindly ask you to check your orders carefully upon the receipt. This will help us to assist you in cases you are not satisfied with the shipped parcel.

 1.      Please, inspect the package for any damage. If you find any issues, fill out a delivery company claim form and take photos of the damaged packaging and contents to support the claim or contact with us to open a claim if you use RUMEX delivery account

2.      Provide the courier service with the filled claim form and photos or forward it to RUMEX team to open a claim if you use RUMEX Delivery  account.

3.      Please, send the copy of the claim to RUMEX Customer Service Department.

NB: We kindly remind you that all shipped orders over $/€ 1000 are insured by default. Please note, that by declining the insurance, you assume the responsibility for any damage or loss.

    For the international shipping:

    You’re responsible for assuring the product can be lawfully imported to the destination country. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Processing

    Our well-trained customer service managers will process your order within 24 hours since the order has been received. Please note that we are closed on Saturdays and Sundays, as well as during public holidays.